Distributors! A positive customer experience just got easier to deliver.
Service includes customized "scripts" written specifically for distribution companies by the team at The Digital Distributor™!
If you'd like, we'll manage the process for you, ensuring your website visitors get concierge-level service, delivered according to YOUR specifications 24/7/365!
Unlike other automated or virtual services, our Virtual Sales Assistants are real people located. in North America who seamlessly integrate into your business -- they're simply an extension of your existing team. With our Virtual Sales Assistant service, you're able to:
42% of buyers would prefer to provide contact information via on-site chat - the highest of any lead gen channel.
Buyers who engage with live chat are 2.8x more likely to convert than other visitors.
53% of consumers are more likely to purchase from a business they can message directly.
Customers who are:
24/7 Live Virtual Sales Assistants (VSAs)
Friendly, professional, live VSAs answer all your calls with a smile and keep your customers happy.
Familiar With Your Business
VSAs answer customer questions about hours, payment methods, services provided, products and more.
VSAs can transfer a caller to you, even pre-qualify which types of callers get through.
Email Summary of Calls
You'll get a summarized message of each call, sent immediately via email.
Call Notifications via Text Message
VSAs can instantly text you contact's name, phone number, and email (if collected) after EVERY call.
Lead Data Gathering
Your VSAs will capture and qualify your leads based on your criteria, such as a product, project, or service needs.
Daily Call Summary via Email
Every evening, you'll receive an email summarizing each call received on that day.
VSAs mark all calls with type and urgency. This metadata is passed to you in the call summaries.
VSAs will greet customers using a personalized greeting specified by you.
Our VSAs are intelligent and have years of experience answering calls and speaking in clear, American English.
Multiple Live Transfer Numbers
When making live call transfers to transfer destinations, you can have multiple phone numbers for multiple people.
Email/SMS Sorted to Departments
Calls can be marked and routed to the appropriate department (e.g., sales@, support@, owner@, etc.)
Callback on Lost Customer Calls
Your VSAs will promptly return any calls lost due to cell connection issues or incomplete voicemails.
Answering Texts to Your Number
When prospective clients text your designated phone number, VSAs can text back. They can answer questions, screen new leads, book appointments, and more.
VSAs will call customers with upcoming appointments to reduce no-shows and cancellations.
E-Commerce Order Integrations
VSAs can gather eCommerce details such as order number, item info, and address.
Your VSAs can integrate with CRM software to sync caller information, notes, and more.
Customer Service and Support Desk
Your VSAs can assist your support team by collecting order numbers or tickets.
VSAs will input caller information and ask a few questions on a third-party form.
Microsoft Teams Notifications*
Receive a SMS/Slack message when a caller qualifies for a transfer. You and your staff can accept or reject the call.
Dedicated Spanish Line*
Have your calls routed to a bilingual VSA that is fluent in both Spanish and English.
Your VSAs will gladly book appointments for you and your clients, on your own calendar. They can also prequalify leads before scheduling consultations.
Accept or reject call transfer requests in Slack, and receive call summaries in a dedicated Slack channel.
New Customer Intake*
VSAs will complete new customer intake forms for your qualified leads so new customer information can be logged into your CRM.
Email & SMS Follow-up*
After a phone call, your customers expect you to follow-up quickly. Customize over a dozen email and/or text messages and your VSAs will send the approved follow-up message immediately following any call or text.
Dispatch Calls to Multiple Locations*
Using ZIP code lookup via Storepoint.co, your VSAs can transfer calls to different numbers in your business.
Call Recording and Transcription*
Have your calls automatically recorded and transcribed. Includes access to call recordings and searchable transcripts, and automatic PII masking.
VSAs can make outbound calls on a one-time or recurring basis. They can call leads who complete your web forms, provide work status updates, and more.
Complex Call Routing*
Set unique rules for each number, time of day, and extension. Route calls based on schedules, availability, and holiday hours. Ring your team sequentially or "blast" everyone.
Dedicated Phone Number
If you'd like, you will be given a local or toll-free number dedicated to you OR routed to different people on your team.
Voicemail to MMS and/or Email
Audio files of a voicemail recording can be sent directly to you via text message or via Email right after the call.
State-of-the-Art VoIP software ensures high-quality voice and sound for all your calls.
There is no limit or extra charges on any calls sent to your voicemail.
Enable specified customers to ring you directly, bypassing your VSA. Just let them know these phone numbers.
No Extra Apps to Install
Communicate with your VSAs via text or email, whichever you choose. There's no need to fuss with yet another app or login to remember.
You can choose to have a professional voiceover actor record your voicemail greeting.
Live Chat Agents
Friendly, professional, live chat agent are available 24/7 to answer questions and qualify leads. These chat agents have years of experience in customer service or hospitality.
Your live chat agents will greet customers using a personalized greeting specified by you.
Familiar with Your Business
Your chat agents will be provided with all the information necessary to be familiar with your business. They will answer questions about hours, payment methods, products, services provided, and more.
eCommerce Order Integration
If you'd like, chat agents can gather eCommerce details such as order number, item info, and address.
Get notified on your phone via text message every time a new chat occurs. You'll know instantly when new leads come in.
Your chat agents will gladly book appointments for you and your clients on your own calendar. They can even pre-qualify.
The level of "assertiveness" of your chat widget is up to you. Your chat widget can prompt a web visitor to engage in a conversation immediately, or after 15, 30, or 60 seconds.
Your live chat service will work on every device and browser -- computer, tablet, or phone.
From language translation to qualification playbooks, this proprietary technology enables your live chat agents to assist your website visitors with exceptional care and unparalleled efficiency.
Neural Network AI is used to instantly translate chats from Spanish-speaking web visitors if they connect with non-Spanish-speaking chat agent. The agent's responses in English are then translated into Spanish, bringing fluency to chat conversations.
All web visitors who use your live chat service will be required to enter their email before starting the chat. As such, transcripts of the chats can be added directly into your CRM, syncing with notes and more.
Customer Service and Support Desk
Your live chat agents can assist your support team by collecting order numbers or tickets.
Custom-built Knowledge Base & Q&A
We'll build a knowledge base that makes accessing answers to common questions easy for your chat agents and/or VSAs.
SMS Text Answering
In addition to live web chat, your agents can answer text messages sent to your business, following your custom instructions to capture, screen, and schedule new leads.
Emailed Chat Transcripts
Within minutes of a chat ending, in addition to a mobile notification of the chat having taken place, you'll receive a full transcript of the entire conversation via email. Your web visitor will receive the transcript as well.
Chat agents will complete 2-3 question customer intake forms for your qualified leads and submit new customer information directly into your CRM if you'd like.
Extended Customer Intake*
Chat agents will complete customer intake forms consisting of 4 or more questions for your qualified leads and submit new customer information directly into your CRM if you'd like.